Already Booked a Bus Trip:
Resources for You

Alterations to a Bus Trip Booking

Note: These are the 2020 alteration conditions; they might change for 2021. Please check back here in early May.

  • Need to alter your bus trip booking?
    Here are some points to note before contacting us:
  • Trip Date
  • Once you book your trip date you cannot change to another trip without our approval. Contact us to ask.
  • Your Equipment & Clothing Hire
  • You can still change your mind on tour but we like to keep these transactions to a minimum as it slows everyone on the bus down - we don't want to be late. Altering rentals in advance will guarantee the store will have adequate stock reserved for you. Please notify us if you wish to alter your rentals. Ask us what to do regarding any extra cost or refund due.
  • Your Ski Resort
  • Different buses take people to Thredbo and Perisher, so changing resorts can screw up our logistics. Because of this it is at our discretion if we let you change or not. Contact us to ask.
  • Your Lifts Package (staying at same Ski Resort)
  • You can only upgrade to a more expensive pass (eg: add lessons) and for the same # of days. You need to do this within 8-days of your trip date (check just in case if its sooner). Changing costs $30 extra per person in addition to the price difference. Note that lift passes are not refundable and not transferable to another person; they are not refundible even if there is no snow (although that is extremely unlikley). But please call to discuss if this is an issue for you.
  • Your Bus Stop or Room Preferences
  • Contact us to let us know.
  • Your Address, Phone #, Name spelt wrong
  • Contact us to let us know.
  • If you E-mail or Write
  • Ensure we know what trip date you are on and your booking leader's name.
Ski Kaos Bus Trips, Information Helpline

Phone us
to alter your booking

  • Call anytime, 24/7
  • If you leave a voicemail message you must leave a number for us to call you back on - we won't make alterations from your message.
Ski Kaos Bus Trips, Email Information

Email us
to alter your booking

  • Ensure you provide your name, trip date, and contact phone number(s).
  • Be specific on who is altering what.
  • For lift passes please specify the lift pass code you wish to change to.
  • Ask us what to do in cases where there is any extra cost or refund due.
  • Ph. 02-9908-8111
  • 24hours/7days