Alterations to a Bus Trip Booking

Note: These are the 2025 alteration conditions; they might change for 2026. Please check back here in mid-May.

• Need to alter your bus trip booking?
  Here are some points to note before contacting us:

• Trip Date
• Once you book your trip date you cannot change to another trip without our approval. Contact us to ask.
• Your Equipment & Clothing Hire
• You can still change your mind on tour but we like to keep these transactions to a minimum as it slows everyone on the bus down - we don't want to be late. Altering rentals in advance will guarantee the store will have adequate stock reserved for you. Please notify us if you wish to alter your rentals. Ask us what to do regarding any extra cost or refund due.
• Your Bus Stop or Room Preferences
• Contact us to let us know.
• Your Address, Phone #, Name spelt wrong
• Contact us to let us know.
• If you E-mail or Write
• Ensure we know what trip date you are on and your booking leader's name.

Phone us
to alter your booking

02-9908-8111

• Call anytime, 24/7
• If you leave a voicemail message you must leave a number for us to call you back on - we won't make alterations from your message.

Email us
to alter your booking

• Ensure you provide your name, trip date, and contact phone number(s).
• Be specific on who is altering what.
• For lift passes please specify the lift pass code you wish to change to.
• Ask us what to do in cases where there is any extra cost or refund due.